If you are not satisfied with your order you may return your order within 7 days from the day you received the item. 

Items may only be returned if they are unworn, with the price tag and original condition intact.

Our policy lasts a 14 days upon receipt of your order. 

To qualify for a full refund, all items must be returned in the same condition you received them in, with the original packaging and tags still attached. 

Before returning your order, please contact us and we will advise the instructions to follow. 

contact : before returning your order.

Please provide the purchase receipt or any proof of purchase (order number …etc)

In case of change of mind, return of defective product due to mishandling, we won’t accept your return request.

LAYOON will not be responsible for problems caused by carelessness of buyers.

Address for return

To return your product, please send your parcel to the following address: 

236, Gyeongin-ro, Guro-gu, Seoul, Republic of Korea

Shipping cost

In the case of a return you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We will process your return within 7 working days, please allow up to 14 days for refunds to show in your account.

If you receive an item classified as faulty and or damaged, you must contact us within 48 hours of receipt. 

Please email and include your order number.

Please be aware that the shipping costs are refundable in the case of a defective item. 

In all other cases not mentioned above, all delivery related costs will be beared by the Customer.

Duties and Taxes

Kindly note we are unable to refund any duties and taxes paid, you will need to contact your local DHL with your original waybill number to make a claim for any charges paid if items are returned.